25 Feb, 2027
Insurance Technology Summit NSW 2027
Doltone House - Darling Island
Australia's insurance leaders unpack what it takes to grow in a crowded market, where AI, automation and data are actually paying off in underwriting, claims and the customer journey, and how to stay ahead of the regulatory curve.
Delegates
Speakers
Sessions
Navigating times of increasing digitalisation, innovation and regulation
Australia’s insurance industry is moving past the pilot stage on AI, but the returns are uneven. Underwriting and claims teams are working out how to turn investment into measurable impact, distribution is being rewritten as customers shift from comparison sites toward “ask and buy” experiences, and boards are under growing pressure to prove they understand the risks they’re approving, not just the upside.
The Insurance Technology Summit NSW brings together CIOs, CTOs and heads of digital, claims, underwriting and distribution from across the industry, from disruptors to legacy insurers, to unpack real case studies on what’s driving growth and differentiation in a crowded market, where AI is genuinely paying off, and what governance failures other industries have already made that insurance can still avoid.
Join us to see how Australia’s insurance leaders are balancing the pace of innovation with the regulation now catching up to it.
Meet our Speakers
Chief Strategy Officer
Chief Customer Officer
Chief Risk Officer
Chief Technology Officer
Chief Executive Officer
Director Customer Operations
Chief Commercial Officer
Director Technology & AI Engineering
Featured Topics for the Day
View Agenda
8:30 am
Registration & Refreshments
9:00 am
Welcome Remarks
9:10 am
Where does the insurance industry as a whole sits on digital maturity and what's the biggest gap holding it back?
9:40 am
The Next Chapter of Growth: Differentiation in a Competitive Market
Identifying where genuine differentiation comes from - product, brand, customer experience, or somewhere entirely different
Weighing the trade-offs between building new capability, acquiring or partnering your way to growth
Turning known and upcoming regulation into a trust advantage rather than a compliance cost
Shiva Storer
Chief Strategy Officer
Allianz
Tara Cahill
Chief Risk Officer
Bupa
Tony Antonucci
Chief Customer Officer
Youi
David Gillespie
Chief Technology Officer
Steadfast
10:20 am
The Trust Advantage: How Technology Turns Sceptics into Advocates
10:40 am
Morning Tea & Networking
11:10 am
Interactive Scenario
11:40 am
AI-Driven Underwriting and Claims: Turning Investment into Impact
Identifying what's live, versus what's still stuck in pilot
Pinpointing whether legacy systems, not AI itself, are the real barrier to scaling
Measuring the real return on technology investment in underwriting and claim
Deciding where human judgement still adds more value than automation
Travis Dale
Chief Executive Officer
Clover Claims
Neil Rodgers
Director of Technology & AI Engineering
Helia
12:20 pm
The Growth Playbook: Winning Market Share in a Price-War Era
12:40 pm
Lunch & Networking
1:20 pm
Interactive Workshops
Rebuilding insurance: technology as trust builder
AI Governance: who's accountable when the model gets it wrong?
Retention in the age of one-click comparison
Talent for tomorrow: building the next-gen insurance workforce
The new front door: how will insurance be purchased in 2030?
2:10 pm
The Evolving Buyer Journey: Distribution & Customer Experience
Identifying how digital/AI channels are changing where and how insurance is searched and bought
Exploring the future of the broker role and relationship as the point of sale changes
Measuring whether faster, more automated experiences build trust or quietly erode it
Manuela Rodríguez
Director Customer Operations
Cover Genius
Chris Toft
Chief Commercial Officer
AssetInsure
