• 26 Aug, 2026

    Digital Financial Services Summit NZ 2026

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    Hilton Auckland

    • The Digital Financial Services Summit NZ 2026 is a leadership event in Auckland focused on AI, digital transformation, and the future of banking and financial services.

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    Building Trust, Intelligence and Resilience in Financial Services

    The Digital Financial Services NZ Summit will bring together senior leaders for strategic conversations on how financial institutions can remain trusted, resilient and competitive as AI adoption accelerates, ecosystems expand, and regulatory and geopolitical pressures continue to evolve.

    New Zealand’s financial services landscape is transforming quickly as organisations respond to shifting customer expectations in an increasingly digital-first environment. While some institutions are moving ahead by leveraging emerging technologies to reshape operations, products, and customer engagement, others risk falling behind as competition intensifies and innovation cycles accelerate.

    This summit will bring together executives from across the financial services sector to connect, collaborate, and exchange practical insights on advancing digital strategies, strengthening customer trust, and delivering modern financial experiences that meet the demands of today’s connected customers.

    Meet our Speakers

    Craig Lauchlan

    Executive General Manager, Technology & Chief Information Officer

    Craig Lauchlan speaking at Digital Financial Services Summit
    Asya Ihanoa

    Chief Technology Officer

    Asya Ihanoa speaking at Digital Financial Services Summit
    Jeevan James

    Head of Insurance & Digital Applications

    Jeevan James speaking at Digital Financial Services Summit
    Michael Hobbs

    Head of Member & Adviser Services

    Michael Hobbs speaking at Digital Financial Services Summit
    Baskar Narayanaswamy

    Head of Customer Data Platforms

    Baskar Narayanaswamy speaking at Digital Financial Services Summit
    John Lewis

    Head of Architecture, Data & AI

    John Lewis speaking at Digital Financial Services Summit
    Tim Reed

    Head of Data & Analytics

    Tim Reed speaking at Digital Financial Services Summit

    Featured Topics for the Day

    Digital finance disruptors 2030
    Who Thrives When Technology Defines Financial Services?
    Delivering Seamless Experiences Without Fragile Systems
    Rethinking the Value of AI in Financial Services

    Who Should Attend the Digital Financial Services Summit NZ 2026

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    Chief Digital & Technology Officers

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    Heads of CX

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    Heads of IT

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    Heads of Data & AI

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    Heads of Cyber Security

    Our Partners

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    Registration & Networking

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    Welcome Remarks

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    Attendee Spotlight
    Black Mirror Pitch: If We Can Build It… Should We?

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    Panel Discussion
    Who Thrives When Technology Defines Financial Services?

    • Reframing what a financial institution actually is in a world of platforms, ecosystems, and super apps competing for the customer relationship

    • What separates the institutions that thrive from those that fall behind, and how resilience, trust, and innovation are engineered in as core capabilities

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    Asya Ihanoa
    Craig Lauchlan

    Case Study
    Transforming Financial Services Infrastructure For Real-Time, On-Demand Access

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    Morning Tea

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    Panel Discussion
    Delivering Seamless Experiences Without Fragile Systems

    • Designing intuitive, human-centred experiences that feel seamless across channels, services and digital journeys

    • Engineering resilient systems that withstand disruption and recover quickly to support uninterupted customer journeys

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    Baskar Narayanaswamy
    Michael Hobbs
    Jeevan James

    Case Study
    Why Modern Financial Services Is Built on Data, Not Systems

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    Lunch

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    Interactive Workhops

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    Panel Discussion
    Rethinking the Value of AI in Financial Services

    • Where AI is genuinely improving financial experiences – from smarter personalisation and service to faster, more contextual decision-making

    • Embedding AI safely into core systems while maintaining explainability, governance and regulatory confidence

    • Balancing automation, human judgement and trust as AI reshapes how customers interact with financial institutions and how decisions are made

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    John Lewis
    Tim Reed

    Case Study
    From Engagement to Outcomes: Designing Experiences That Actually Change Behaviour

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    Afternoon Tea & Networking

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    Keynote
    The New Rules of Value in a Fragmenting, Digitising World

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    Closing Remarks

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    End Concludes

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