03 Sep, 2026
Digital Financial Services Summit NSW 2026
ICC Sydney: International Convention & Exhibition Centre
The Digital Financial Services Summit NSW 2026 brings together senior leaders across banking and finance to explore digital transformation, fintech innovation, AI, and the future of financial services in NSW.
Delegates
Speakers
Sessions
Embracing a new era of innovation in financial services
The Digital Financial Services Summit will bring senior leaders together for strategic discussions on how organisations can embrace disruption, improve customer outcomes, and advance the technologies shaping financial services in the digital age.
Australia’s financial services industry is rapidly evolving to meet the changing needs of customers in an increasingly digital world. Some organisations are leading the way, taking advantage of new technologies to innovate across processes, products and services. Organisations failing to innovate risk losing customers to more agile competitors.
The Digital Financial Services Summit will bring together executives from across the financial services industry to network and share actionable insights on elevating digital strategies to meet customers’ needs and expectations.
Meet our Speakers
Founder
Group Chief Economist
Former Exec - ANZ, Google, P&G
Chief Risk Officer
Managing Director & Group CEO
General Manager - Core Banking
Chief Technology & Data Officer
Holistic Design Director
Featured Topics for the Day
View Agenda
8:30 am
Registration & Refreshments
9:00 am
Welcome Remarks
9:10 am
Attendee Spotlight
Attendee Spotlight
9:40 am
Panel Discussion
Panel Discussion
The Future of Financial Services in Australia: Who Thrives in the Fourth Industrial Revolution?
Maile Carnegie AM
Annmaree Bell
Chief Risk Officer
Zurich
Richard Yetsenga
Group Chief Economist
ANZ
Brendan Malone
Managing Director & Group CEO
Raiz Invest
10:20 am
Case Study
Case Study
The Customer Impact of Today's Most Important Tech Shifts
10:50 am
Morning Tea & Networking
Stream 1: Experience
11:20 am
Panel Discussion
Panel Discussion
Designing for Digital Humans: Personalisation, AI & Customer Retention
Nicholas Nelson
Holistic Design Director
Macquarie
12:00 pm
Case Study
Human First, Digital Always: Designing Financial Experiences Customers Actually Trust
Stream 2: Technology
11:20 am
Panel Discussion
Leading the Agentic Shift: Transforming Teams, Tech and Trust in Financial Services
Jeremy Hubbard
Chief Technology & Data Officer
Rest
12:00 pm
Case Study
Modernising for Momentum: Building the Digital Foundations for Future Financial Services
12:20 pm
Lunch & Networking
1:10 pm
Interactive Workshops
Stream 1: Experience
2:00 pm
Panel Discussion
From Journeys to Ecosystems: Orchestrating Connected Customer Experiences in Financial Services
James Goodwin
Chief Growth Officer
Wisr
2:40 pm
Case Study
Reimagining Customer Journeys Across Digital Financial Services
Stream 2: Technology
2:00 pm
Panel Discussion
Resilience by Design: Engineering Trust into Complex Systems
Bobby Thomas
Head - Operational and Technology Resilience APAC
Bupa
Simon Davies
General Manager - Core Banking
Commonwealth Bank Australia
Mayuri Gokani
General Manager Risk - Technology, Cyber & Operations
Insignia Financial
2:40 pm
Case Study
AI, Data & Core Transformation: Powering the Next Era of Financial Services
3:00 pm
Afternoon Break & Networking
3:20 pm
Keynote Presentation
Keynote
Winning the Next Generation: How Trust, Community & Digital Influence Are Reshaping Wealth Decisions
Simran Kaur is a Stock Market Columnist, Keynote Speaker, and Founder and co-host of the world’s biggest stock market podcast, Girls That Invest — ranked the #1 business podcast in the United States, Canada, and New Zealand, and #2 in the United Kingdom.
Through her investing education platforms Girls That Invest and Friends That Invest, Simran has helped tens of thousands of women and minorities navigate the world of investing, building a global community of more than 600,000 members. Named to Forbes 30 Under 30 Asia, she brings a powerful perspective on how trust, community, and digital influence are reshaping wealth decisions for the next generation.
Simran Kaur
Founder
Friends That Invest
