Connecting contact centre leaders to discuss customer experience, workforce optimisation, and cutting-edge technology trends shaping the future of contact centres.
Delegates
Speakers
Sessions
Driving next-level customer service through contact centre innovation.
The Contact Centre Summit will bring together senior contact centre leaders to discuss enhancing customer service standards in line with evolving customer and employee needs.
With consumer needs and expectations constantly evolving, organisations are under pressure to adapt and improve their customer operations. New and emerging technology provides the opportunity to make the contact centre a key touchpoint in the customer journey.
Join us for strategic discussions on leveraging contact centre technology to create seamless customer interactions, driving internal efficiencies, and aligning customer and employee experiences for an overall positive contact centre environment. This customer experience summit brings together CX leaders from across Australia.
Previous Speakers
Head of Operations – Guest Contact Centres
General Manager – Member Services
Head of Customer Service & Operations
Director of Customer Solutions & Customer Experience
Chief Superintendent – Operational Communications
Head of Customer Contact Centre
Head of Customer Experience
Head of Customer Contact
