• 26 Mar, 2026

    Governance, Risk & Compliance Summit VIC 2026

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    Marvel Stadium- Horizon & Stark Room

    • Bringing leaders together to discuss governance, risk management, and compliance strategies across industries in Melbourne.

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    Building resilience in a world of disruptions.

    This summit will bring together risk and compliance leaders from Australia’s leading organisations for a day of thought-leadership discussions, networking & more.

    In an increasingly unpredictable world, the shift from reactive risk management to proactive, strategic resilience has become essential for every organisation across all sectors. This compliance conference explores how leaders are adapting their frameworks.

    Join us at the GRC Summit to find out which global macroeconomic factors GRC leaders are monitoring, gain tools to anticipate and manage crises proactively and explore collaborative strategies to address interconnected risks. 

    Engage with experts and other thought leaders at this corporate governance conference to network, learn best practices and refine your frameworks for a resilient and sustainable future.

    Meet our Speakers

    Christine Nixon AO APM

    Former Chief Commissioner – Victoria Police & Chair – Victorian Bushfire Reconstruction and Recovery Authority

    Christine Nixon AO APM
    Carly Richards

    Chief Risk Officer

    Carly Richards
    Jason Holandsjo

    Chief Risk Officer

    Jason Holandsjo
    Jacomi du Preez

    Chief Risk Officer

    Jacomi du Preez
    Adam Serin

    Head of Resilience & Supplier Risk Management

    Adam Serin
    Daniel McCutcheon

    General Manager Risk & Assurance

    Daniel McCutcheon
    Todd Richards

    Business Continuity and Resilience Specialis

    Todd Richards
    Ashleigh Kerr

    General Manager Risk & Assurance

    Ashleigh Kerr

    Featured Topics for the Day

    Navigating Geopolitical Risks, Global Dynamics & Emerging Trends to Build Resilience in a Modern World
    Embedding Operational Resilience Across the Business – From Scenario Planning to Action
    Evolving the Risk Function to Drive Purpose, Performance & Sustainable Growth
    Leading Through Crisis & Building Resilience in the Wake of Major Events

    Who Should Attend the Governance, Risk & Compliance Summit VIC 2026

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    Chief Risk Officers

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    Chief Compliance Officers

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    Heads Risk & Compliance

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    Heads of Compliance

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    Heads of Operational Resilience

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    Heads of Risk Strategy & Transformation

    Our Partners

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    Registration & Refreshments

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    Welcome Remarks

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    Attendee Spotlight
    Contact Centre Bingo – Connect with your Peers by finding those who match unique contact centre experiences.

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    Panel Discussion
    Shaping Tomorrow’s Contact Centres: Enhancing Agent Efficiency & Customer Experience

    • Adopting future-ready operating models that elevate outcomes for customers, employees, and organisations

    • Empowering contact centre staff to better support customers

    • Balancing self-service with human connection for increased efficiency and reduced friction

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    Barry Connelly
    Jasmyne Munro
    Corrine Henville

    Presentation
    The Human Element in an AI-driven Contact Centre

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    Speed Networking

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    Morning Tea & Networking

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    Interactive Scenario
    Equipping Teams to Deal with Challenging Customer Interactions

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    Panel Discussion
    Listening, Learning, Improving: Diversifying Channels to Power Better Customer Support

    • Aligning service delivery with diverse preferences in how customers access support

    • Ensuring consistent customer experiences across internal and outsourced support channels

    • Unifying customer data to accelerate resolution and improve cross-channel continuity

    • Analysing metrics and customer feedback for continuous service improvement

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    Craig Titherington
    Gabrijela Juel
    Jay Tutt
    Aaron Farrell

    Presentation
    Breaking Down Silos to Create Seamless, Omnichannel Customer Interactions

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    Lunch & Networking

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    Interactive Workshops

    • Self-service vs human connection: Finding the right balance

    • Leveraging AI and automation for simplified workflows and next level customer support

    • Designing effective staff training programmes for enhanced customer interactions and compliance

    • Maintaining quality across in-house and outsourced contact centre channels

    • Enhancing collaboration for improved employee experience and issue resolution

    • Connecting customer pathways for faster omnichannel solutions

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    Panel Discussion
    Enhancing Employee Experiences: Building Resilience & Driving Results through Leadership & Culture

    • Effective leadership to support in-person, hybrid and remote team members dealing with challenging customer interactions and mental burn-out

    • Managing performance and identifying training gaps to build productive and engaged teams

    • Upskilling teams to enhance job satisfaction and drive a shift from reactive support to proactive engagement

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    Jessica Burgoyne
    Daniel Peacock
    Matthew Wormald

    Case Study
    Rethinking Customer Engagement Strategies through Data Analysis

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    Afternoon Tea & Networking

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    Closing Keynote
    Beyond The Script: Building Psychological Safety & Trust in High-Stakes Conversations

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    Closing Remarks

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    Networking Drinks

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