25 Jun, 2026
Digital Banking Summit NSW 2026
ICC Sydney: International Convention & Exhibition Centre
Join leaders at Digital Banking NSW 2026 to explore digital banking, fintech innovation, and customer experience strategies.
Delegates
Speakers
Sessions
Driving innovation to transform digital banking.
The Digital Banking Summit NSW brings together senior banking leaders to explore the future of banking across two dedicated streams – Customer Experience and Banking Technology – focusing on digital innovation, customer engagement, and next-generation banking.
Dive into the future of banking at Australia’s premier digital banking summit, where experts and industry leaders will explore the intersection of global dynamics, macro-economic shifts, and cutting-edge technology that will drive the next evolution in banking.
The Digital Banking Summit NSW is the perfect opportunity to network with peers and will provide actionable insights to elevate your digital banking journey.
Meet our Speakers
Entrepreneur, Innovator, Author and Academic & Former Host of The Apprentice Australia
Chief Executive Officer
Chief Product Officer
Executive Director & Head of International Economics
Distinguished AI Scientist
Head of Distribution Analytics
Chief Information Officer
Chief Engineer
Head of SME
Director – Digital Lending
General Manager – Everyday Banking E2E Service Journeys
Chief Operating Officer
Featured Topics for the Day
View Agenda
8:30 am
Registration & Refreshments
9:00 am
Welcome Remarks
9:10 am
Attendee Spotlight
9:40 am
Panel Discussion
Panel Discussion
Leading the Next Chapter of Banking through Productivity, Meaningful Innovation & Preserving the Human Touch
How macroeconomic pressures and regulatory change are reshaping strategic priorities for Australian banks
What “meaningful innovation” looks like in practice
How banks are balancing tech-forward transformation with human-centred design and trust, particularly in digital-first lending, customer experience and maintaining their social licence to operate.
Leadership approaches to innovating in uncertain times
Peita Piper
Chief Executive Officer
Avenue Bank
Elliot Clarke
Executive Director & Head of International Economics
Westpac
Rosanna Fornarino
Chief Operating Officer
Judo Bank
10:20 am
Case Study
Case Study
Your Customers Live in a One-Click World - Why Should Banking Feel Any Different?
10:50 am
Morning Tea & Networking
Stream 1: Experience
11:20 am
Panel Discussion
Panel Discussion
Human by Design: Building Inclusive, Connected Digital Banking Experiences at Scale
Rethinking the customer journey: How to design end-to-end digital experiences that are inclusive, accessible, and sensitive to financial hardship, while adapting for different customer segments.
Balancing efficiency and human connection: Exploring ways to leverage AI and agentic tools to empower teams without losing the human touch in moments that matter.
Progressive product design: Lessons to create trust, deepen customer relationships and deliver meaningful experiences across digital channels.
James Eyes
Director - Digital Lending
UBank
Shira Kahn
General Manager - Everyday Banking E2E Service Journeys
Commonwealth Bank Australia
12:00 pm
Presentation
Beyond AI - Human Insights as the Advantage
Stream 2: Technology
11:20 am
Panel Discussion
Panel Discussion
From Experimentation to Real Impact: Scaling AI & Automation to Drive Meaningful Transformation in Banking
Aligning AI and automation with business priorities to ensure pilots deliver measurable enterprise-wide impact
Overcoming barriers to scaling including data, culture and operational integration challenges
Unlocking value across the bank by embedding agentic AI into core processes and customer experiences
Ritchie Ng
Distinguished AI Scientist
Commonwealth Bank
Jitener Jindal
Chief Engineer
Westpac
Llewellyn Hartley
Head of Group Platforms - Technology
NGM Group
Clodagh O'Herlihy Swennumson
Vice President & General Manager Financial Services
Trintech
12:00 pm
Presentation
Big Bucks, Bigger Risks – How Financial Services Organisations Can Navigate Digital Transformation and Compliance
12:20 pm
Lunch & Networking
1:30 pm
Interactive Workshops
1:30 pm
Interactive Workshops
Interactive Workshops
Stream 1: Experience
2:20 pm
Panel Discussion
How AI-Driven Workflows can Drive Better Banking Experiences
How are teams embedding new tools or digitising workflows to get deeper insights and enable better offering for customers
Breaking down silos to connect data, decisions and delivery
Human-in-the-loop CX: how can AI handle CX at scale and speed while people focus on empathy, trust and complex customer moments that matter most
Amanda Tay
Head of SME
ING
Livia Lam
Chief Product Officer
Commonwealth Bank
Ankita Gupta
Head of Distribution Analytics
NAB
Ruby Pulvirenti
Vice President of Sales & GTM - Australia, New Zealand & South-East Asia
Druid AI
3:00 pm
Presentation
Leading the Digital Evolution through a Vision to be at the Heart of Wealth
Stream 2: Technology
2:20 pm
Panel Discussion
Panel Discussion
What It Takes to Keep Banking Technology Resilient, Trusted and Ready for What’s Next
Future-proofing IT operations to keep banking services running smoothly under pressure and disruption (Resilience)
Meeting rising regulatory expectations through robust controls, reporting, and compliance frameworks (Regulation)
Building confidence with customers and stakeholders by ensuring secure, transparent, and dependable technology operations (Trust)
Fergus Stevens
Chief Information Officer
Unity Bank
Dan Chesterman
Chief Information Officer
Teachers Mutual Bank
3:00 pm
Presentation
Building Modern Bank Experiences with a One-Identity Strategy
3:20 pm
Afternoon Break & Networking
3:40 pm
Closing Keynote Fireside Chat
Closing Keynote Fireside Chat
Disrupting the Status Quo: What 30 Years of Disruptive Innovation has Taught Me About Australian Businesses and Customers
Mark Bouris
Entrepreneur, Innovator, Author and Academic
Gemma Tognini
Columnist
The Australian
