The Contact Centre Summit VIC 2027 brings together CX and service leaders to discuss AI, automation, and the future of contact centre operations.
Delegates
Speakers
Sessions
Keeping up with rapid tech advances that will redefine customer engagement and service expectations
This summit will bring together senior contact centre leaders to discuss how we can better design customer journeys through the use of advanced technology to provide better outcomes.
Customer expectations are rising and contact centre leaders are under pressure to deliver fast, efficient and empathetic experiences while maintaining performance. The Contact Centre Summit VIC 2026 brings together senior contact centre and customer service leaders to focus on what is truly driving impact in today’s environment.
This event explores how organisations are turning AI, data and behavioural insights into practical outcomes. From improving customer journeys and agent performance to moving from reactive to proactive service models, the conversation has been carefully curated to address real operational challenges.
Attendees will gain actionable insights into contact centre operation strategy, customer behaviour and decision making under pressure. Join your peers to exchange ideas, benchmark your approach and walk away with clear strategies to elevate your contact centre performance.
Previous Speakers
Head of Fraud Assist
Director & Co-founder BehaviourWorks
Chief People Officer
Head of Contact Centre
General Manager Health Concierge,
Head of Operation Services & Optimisation
Senior Manager Customer Experience
Head of Member Support Service & Solutions
