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Contact Centre Summit NSW 2026
DATE: Tuesday, February 24, 2026
location: Sydney
Event Overview
This summit will bring together senior contact centre leaders to discuss increasing customer service standards aligned with the evolving customer & employee needs.
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The contact centre is transforming
through the adoption of emerging technology
The changing needs and expectations from the customer has pushed organisations to adapt and improve their operations. Along with the adoption of emerging technology, companies are raising the bar for customer service within their contact centre.
Balancing the demand for efficient, streamlined conflict resolution and self serviceability with the ever importance of human connection is a challenge for brands in order to win consumer loyalty.
Previous Speakers
Featured Topics for the Day
Envisioning the contact centre of the future
Revolutionising Self-Service Delivery: How much is too much?
The Employee Era: Managing employee burn-out & mental health concerns
Creating an emergency response plan & the mentality behind vulnerable calls
Who Should Attend
The Contact Centre Summit
- Head of Contact Centre
- Head of Customer Care
- Head of Customer Experience
- Head of Customer Service
- Head of Service Management
Sectors
Retail
30%
Financial Services
40%
Hospitality
30%
Other
20%
Previous Event Partners
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