• 25 Mar, 2026

    Cloud & IT Infrastructure Summit VIC 2026

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    Marvel Stadium- Horizon & Stark Room

    • Bringing technology leaders together to discuss cloud strategy, migration, and optimisation for business outcomes in VIC.

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    Implementing cost-efficient, scalable and secure IT strategies to support the realities of modern business.

    This Summit will explore how organisations are rethinking cloud strategy, optimising hybrid infrastructure, and preparing for the next wave of emerging technologies.

    The “cloud conversation” in Australia is shifting. Organisations are now focusing less on migration and more on optimising hybrid IT environments that balance cost, flexibility, resilience, and sovereignty. Leaders are prioritising efficiency through smarter workload placement, tighter governance, and even exploring cloud repatriation.

    At the same time, AI is reshaping infrastructure decisions, with organisations evaluating where to host models while considering cost, data sovereignty, and how to future-proof for emerging technologies.

    This cloud computing conference will examine how organisations can adopt cloud-smart, agile infrastructure strategies that strengthen IT resiliency, enable AI readiness, and prepare businesses for the next wave of innovation.

    Meet our Speakers

    Simon Griffiths

    Co-Founder & CEO

    Simon Griffiths speaking at Cloud & IT Infrastructure Summit VIC 2026
    Troy Mcilvena

    Head of Architecture

    Troy Mcilvena speaking at Cloud & IT Infrastructure Summit VIC 2026
    Julie-Anna Batson

    Head of Cloud Migration Execution

    Julie-Anna Batson speaking at Cloud & IT Infrastructure Summit VIC 2026
    Shefali Gupta

    Director of Transformation Programme

    Shefali Gupta speaking at Cloud & IT Infrastructure Summit VIC 2026
    Craig Padayachee

    Head of IT Operations

    Craig Padayachee speaking at Cloud & IT Infrastructure Summit VIC
    Graham Link

    Chief Technology Officer

    Graham Link speaking at Cloud & IT Infrastructure Summit VIC 2026
    Jason Smith

    Director of Enabling Technology

    Jason Smith speaking at Cloud & IT Infrastructure Summit VIC 2026
    Louiza Nutt

    Group General Manager – Cyber Security Network & Infrastructure

    Louiza Nutt speaking at Cloud & IT Infrastructure Summit VIC

    Featured Topics for the Day

    Transitioning to Change-Ready Cloud & Infrastructure.
    The Cloud-First Debate: The Great Cloud Repatriation, or Not?
    The Playbook for Building Resilient IT Infrastructure
    Re-Architecting Cloud Infrastructure for more Seamless Operations

    Who Should Attend the Cloud & IT Infrastructure Summit VIC 2026

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    Chief Technology Officers

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    Heads of Cloud

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    Heads of Technology

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    Heads of Architecture

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    Heads of IT Operations

    Our Partners

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    Registration & Refreshments

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    Welcome Remarks

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    Attendee Spotlight
    Contact Centre Bingo – Connect with your Peers by finding those who match unique contact centre experiences.

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    Panel Discussion
    Shaping Tomorrow’s Contact Centres: Enhancing Agent Efficiency & Customer Experience

    • Adopting future-ready operating models that elevate outcomes for customers, employees, and organisations

    • Empowering contact centre staff to better support customers

    • Balancing self-service with human connection for increased efficiency and reduced friction

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    Barry Connelly
    Jasmyne Munro
    Corrine Henville

    Presentation
    The Human Element in an AI-driven Contact Centre

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    Speed Networking

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    Morning Tea & Networking

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    Interactive Scenario
    Equipping Teams to Deal with Challenging Customer Interactions

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    Panel Discussion
    Listening, Learning, Improving: Diversifying Channels to Power Better Customer Support

    • Aligning service delivery with diverse preferences in how customers access support

    • Ensuring consistent customer experiences across internal and outsourced support channels

    • Unifying customer data to accelerate resolution and improve cross-channel continuity

    • Analysing metrics and customer feedback for continuous service improvement

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    Craig Titherington
    Gabrijela Juel
    Jay Tutt
    Aaron Farrell

    Presentation
    Breaking Down Silos to Create Seamless, Omnichannel Customer Interactions

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    Lunch & Networking

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    Interactive Workshops

    • Self-service vs human connection: Finding the right balance

    • Leveraging AI and automation for simplified workflows and next level customer support

    • Designing effective staff training programmes for enhanced customer interactions and compliance

    • Maintaining quality across in-house and outsourced contact centre channels

    • Enhancing collaboration for improved employee experience and issue resolution

    • Connecting customer pathways for faster omnichannel solutions

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    Panel Discussion
    Enhancing Employee Experiences: Building Resilience & Driving Results through Leadership & Culture

    • Effective leadership to support in-person, hybrid and remote team members dealing with challenging customer interactions and mental burn-out

    • Managing performance and identifying training gaps to build productive and engaged teams

    • Upskilling teams to enhance job satisfaction and drive a shift from reactive support to proactive engagement

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    Jessica Burgoyne
    Daniel Peacock
    Matthew Wormald

    Case Study
    Rethinking Customer Engagement Strategies through Data Analysis

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    Afternoon Tea & Networking

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    Closing Keynote
    Beyond The Script: Building Psychological Safety & Trust in High-Stakes Conversations

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    Closing Remarks

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    Networking Drinks

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