• 24 Mar, 2026

    Aged Care Technology Summit NSW 2026

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    The Fullerton Hotel Sydney

    • Bringing aged care and residential services leaders together to discuss digital health, IT systems, compliance, and tech-enabled care delivery in NSW.

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    Aligning aged care experiences with a digitally empowered workforce.

    This summit will bring together senior leaders from across the sector to explore how technology and innovation is transforming the future of the aged care industry

    Innovation in digital capabilities are revolutionising the delivery of both home and residential care. Automation is empowering the aged care work force to focus on what matters most, health wellbeing and a enhanced end to end care experience.

    This event will bring together key stakeholders to explore how they are bringing innovation from concept to reality.

    Meet our Speakers

    Andrew Dome

    Chief Digital information Officer
    Uniting

    Andrew Dome speaking at Aged Care Technology Summit NSW 2026
    Salvatore Trimboli

    Chief Information Technology Officer

    Salvatore Trimboli speaking at Aged Care Technology Summit NSW 2026
    David Silvestre

    General Manager, it strategy & architecture

    David Silvestre speaking at Aged Care Technology Summit NSW 2026
    Pravesh Tanwar

    Chief Information & DIgital officer

    Pravesh Tanwar speaking at Aged Care Technology Summit NSW 2026
    Ada Cheng

    Chief Executive Officer

    Ada Cheng speaking at Aged Care Technology Summit NSW 2026
    Akansha Bhatia

    Customer Experience Design Manager

    akansha bhatia speaking at Aged Care Technology Summit NSW 2026
    Antonio Kang

    Head of Digital & Technology

    antonio kang speaking at Aged Care Technology Summit NSW 2026
    Rosemary Menta

    Nursing Branch Manager

    Rosemary Menta speaking at Aged Care Technology Summit NSW 2026

    Featured Topics for the Day

    Taking Aged Care Innovation From Concept to Reality: Integration and Change Management.
    Empowering the Workforce with Technology: Streamlining Operations & Administration/
    Harnessing Digital Capabilities to Uplift Care Experience & Health Outcomes.
    Embedding organisation wide cyber safety: Keeping staff & care recipients secure.

    Who Should Attend the Aged Care Technology Summit NSW 2026

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    Chief Executive Officers

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    Chief Information Officers

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    Heads of IT

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    Heads of Technology

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    Heads of Data & Analytics

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    Heads of Business Transformation

    Our Partners

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    Registration & Refreshments

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    Welcome Remarks

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    Attendee Spotlight
    Contact Centre Bingo – Connect with your Peers by finding those who match unique contact centre experiences.

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    Panel Discussion

    • Adopting future-ready operating models that elevate outcomes for customers, employees, and organisations

    • Empowering contact centre staff to better support customers

    • Balancing self-service with human connection for increased efficiency and reduced friction

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    Barry Connelly
    Jasmyne Munro
    Corrine Henville

    Presentation
    The Human Element in an AI-driven Contact Centre

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    Speed Networking

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    Morning Tea & Networking

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    Interactive Scenario
    Equipping Teams to Deal with Challenging Customer Interactions

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    Panel Discussion
    Listening, Learning, Improving: Diversifying Channels to Power Better Customer Support

    • Aligning service delivery with diverse preferences in how customers access support

    • Ensuring consistent customer experiences across internal and outsourced support channels

    • Unifying customer data to accelerate resolution and improve cross-channel continuity

    • Analysing metrics and customer feedback for continuous service improvement

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    Craig Titherington
    Gabrijela Juel
    Jay Tutt
    Aaron Farrell

    Presentation
    Breaking Down Silos to Create Seamless, Omnichannel Customer Interactions

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    Lunch & Networking

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    Interactive Workshops

    • Self-service vs human connection: Finding the right balance

    • Leveraging AI and automation for simplified workflows and next level customer support

    • Designing effective staff training programmes for enhanced customer interactions and compliance

    • Maintaining quality across in-house and outsourced contact centre channels

    • Enhancing collaboration for improved employee experience and issue resolution

    • Connecting customer pathways for faster omnichannel solutions

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    Panel Discussion
    Enhancing Employee Experiences: Building Resilience & Driving Results through Leadership & Culture

    • Effective leadership to support in-person, hybrid and remote team members dealing with challenging customer interactions and mental burn-out

    • Managing performance and identifying training gaps to build productive and engaged teams

    • Upskilling teams to enhance job satisfaction and drive a shift from reactive support to proactive engagement

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    Jessica Burgoyne
    Daniel Peacock
    Matthew Wormald

    Case Study
    Rethinking Customer Engagement Strategies through Data Analysis

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    Afternoon Tea & Networking

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    Closing Keynote
    Beyond The Script: Building Psychological Safety & Trust in High-Stakes Conversations

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    Closing Remarks

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    Networking Drinks

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