Customer Experience Summit VIC 2023

Marvel Stadium, Victory Room, Melbourne, VIC

Confirmed Speakers

Nadia Hudson

GM Customer Experience

Aussie Broadband

Liza Gunn

GM Customer Service & Continuous Improvement

NZ Post

Jean-Luc Ambrosi

Chief Experience Officer


Esmé Eterovic

Head of Marketing & Digital


Mia Lloyd

GM Customer Loyalty, Trade, Planning & Insights

Coles Liquor

Blessie Javellana

Head of Customer Experience


About this Event

With markets becoming increasingly competitive & customers expecting a personalised experience across all touch points, ensuring an optimised and frictionless customer experience is more important than ever. 

The last couple of years has seen a massive increase in companywide buy in around CX design & implementation. Customer demand is constantly changing and increasing, especially with digital accessibility 24/7 becoming the standard. Delivering an outstanding customer experience is no longer optional, it’s an essential differentiator for businesses, that can deliver a significant competitive advantage. 

The 2023 Customer Experience Summit will bring together senior leaders from leading organisations to discuss strategies on how to enhance the customer experience and get continuous executive buy in for improved customer satisfaction and business outcomes. 

Who Attends

  • Chief Customer Officer
  • Heads of Customer Experience
  • Heads of Customer Service
  • Heads of Contact Centres
  • Heads of Digital
  • Heads of Marketing


Marvel Stadium, 740 Bourke St, Docklands VIC 3008
Date: Oct 18 2023 Time: 8:30- 17:00