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Customer Experience Summit VIC 2023

Oct 18, 2023 @ 8:00 am - 4:30 pm

Marketing, CX & Contact Centres

Customer Experience Summit VIC 2023

DATE: WEDNESDAY OCTOBER 18TH, 2023

location: MARVEL STADIUM, DOCKLANDS, VIC

Event Overview

This summit will bring together senior leaders to discuss strategies on how to enhance the customer experience and get continuous executive buy in for improved customer satisfaction and business outcomes. 

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Ensuring an optimised and frictionless customer experience is more important than ever.

Customer demand is constantly changing and increasing, especially with digital accessibility 24/7 becoming the standard. Delivering an outstanding customer experience is no longer optional, it’s an essential differentiator for businesses, that can deliver a significant competitive advantage.

This event provides the perfect opportunity to delve into strategies for elevating the customer experience and securing ongoing executive support to enhance customer satisfaction and drive positive business outcomes.

Event Speakers

Nadia Hudson

GM Customer Experience

Aussie Broadband

Liza Gunn

GM Customer Service & Continuous Improvement

NZ Post

Jean-Luc Ambrosi

Chief Experience Officer

CareSuper

Esmé Eterovic

Head of Marketing & Digital

TelstraSuper

Mia Lloyd

GM Customer Loyalty, Trade, Planning & Insights

Coles Liquor

Blessie Javellana

Head of Customer Experience

AGL

Jorden Lam

Head of Member Services & Operations

HESTA

Agnes So

Head of Customer Experience

HotDoc

Laura Cran

Head of Customer Experience

Accent Group

Jacinta Jones

Product Owner – Customer Proposition
Business Banking

 Bendigo & Adelaide Bank

Key Topics On The Day

Linking CX initiatives to business outcomes

The journey to CX personalisation: Building the foundation for success

Strategies to drive customer retention in the age of evolving expectations

Understanding customers as people not just numbers

Who Should Attend

Play Video

Sectors

Sector 1
45%
Sector 2
30%
Sector 3
20%
Sector 4
75%

Event Sponsors

Event Details

Date:
Oct 18, 2023
Time:
8:00 am - 4:30 pm
Cost:
$1,495.00

Venue

Marvel Stadium
740 Bourke St
Melbourne, VIC 3008 Australia

Tickets

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