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Marketing, CX & Contact Centres
Customer Experience Summit VIC 2023
DATE: WEDNESDAY OCTOBER 18TH, 2023
location: MARVEL STADIUM, DOCKLANDS, VIC
Event Overview
This summit will bring together senior leaders to discuss strategies on how to enhance the customer experience and get continuous executive buy in for improved customer satisfaction and business outcomes.
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Ensuring an optimised and frictionless customer experience is more important than ever.
Customer demand is constantly changing and increasing, especially with digital accessibility 24/7 becoming the standard. Delivering an outstanding customer experience is no longer optional, it’s an essential differentiator for businesses, that can deliver a significant competitive advantage.
This event provides the perfect opportunity to delve into strategies for elevating the customer experience and securing ongoing executive support to enhance customer satisfaction and drive positive business outcomes.
Event Speakers
Nadia Hudson
Liza Gunn
Jean-Luc Ambrosi
Esmé Eterovic
Mia Lloyd
Blessie Javellana
Jorden Lam
Agnes So
Laura Cran
Jacinta Jones
Key Topics On The Day
Linking CX initiatives to business outcomes
The journey to CX personalisation: Building the foundation for success
Strategies to drive customer retention in the age of evolving expectations
Understanding customers as people not just numbers
Who Should Attend
- Chief Customer Officer
- Heads of Customer Experience
- Heads of Customer Service
- Heads of Contact Centres
- Heads of Digital
- Heads of Marketing
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Sectors
Sector 1
45%
Sector 2
30%
Sector 3
20%
Sector 4
75%
Event Sponsors
