Contact Centre Summit VIC 2026
DATE: Thursday, August 20, 2026
location: The Promenade Docklands
Previous Event Overview
This summit will bring together senior contact centre leaders to discuss increasing customer service standards aligned with the evolving customer & employee needs.
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Rapid tech advances redefine customer engagement and service expectations.
The changing needs and expectations from the customer has pushed organisations to adapt and improve their operations. Along with the adoption of emerging technology, companies are raising the bar for customer service within their contact centre.
Balancing the demand for efficient, streamlined conflict resolution and self serviceability with the ever importance of human connection is a challenge for brands in order to win consumer loyalty.
Previous Speakers
Previous Featured Topics for the Day
Modernising the contact centre while balancing leadership, change & service excellence
Revolutionising self-service delivery and deciding how much is too much
Managing employee burn-out & mental health concerns in an employee-first era
Making difficult decisions in high-pressure environments
Who Should Attend
The Contact Centre Summit
- Head of Contact Centre
- Head of Customer Care
- Head of Customer Engagement
- Head of Customer Support
- Head of Customer Operations
- Head of Customer Experience
Sectors
Retail
30%
Financial Services
40%
Hospitality
30%
Energy
20%
Previous Event Partners
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