27 Aug, 2025
Contact Centre Summit VIC 2025
Marvel Stadium - Victory Room
Bringing together contact centre leaders across VIC to discuss the future of customer experience, workforce strategy, and next-gen CX tech.
Delegates
Speakers
Sessions
Rapid technological advancements are transforming the way customers engage with organisations & redefining the standards for excellent customer service
This summit will bring together senior contact centre leaders to discuss increasing customer service standards aligned with the evolving customer and employee needs.
The changing needs and expectations from the customer has pushed organisations to adapt and improve their operations. Along with the adoption of emerging technology, companies are raising the bar for customer service within their contact centre.
Balancing the demand for efficient, streamlined conflict resolution and self serviceability with the ever importance of human connection is a challenge for brands in order to win consumer loyalty.
Meet our Speakers
Head of Customer Operations
Chief Customer & Product Officer
Head of Passenger Experience
Capability Advisor to Australia’s Police Negotiators
General Manager Smart Centres Operations Division
National Contact Centre Manager
Deputy Chief Officer Operations – Capability
Head of Customer Support
