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Contact Centre Summit VIC 2024
DATE: Wednesday August 28TH, 2024
location: Marvel Stadium, Melbourne, VIc
Event Overview
This summit will bring together an array of senior Contact Centre leaders to discuss what it takes to implement a world class customer care journey.
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Technology has changed how customers interact with organisations through digital channels.
In recent years, contact centres of all sizes have been forced to adopt hybrid work environments while simultaneously adapting to digital platforms and emerging technologies.
This event brings together contact centre and customer care industries to share their experiences and strategies through interactive and engaging sessions.
Event Speakers
Key Topics On The Day
Building seamless customer journeys through a holistic omnichannel strategy
Prioritising employee experience to boost workforce capabilities
The journey to world-class customer care
Shifting from cost centre to profit centre
Who Should Attend
- Head of Contact Centre
- Head of Customer Care
- Head of Customer Experience
- Head of Customer Service
- Head of Service Management
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Sectors
Retail
30%
Financial Services
40%
Hospitality
30%
Energy
20%
Event Sponsors
