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Contact Centre Summit NSW 2024
Feb 14, 2024 @ 8:00 am - 5:00 pm
Contact Centre Summit NSW 2024
DATE: Wednesday February 14TH, 2024
location: Doltone House, Hyde Park, Sydney, NSW
Event Overview
This summit will bring together an array of senior leaders to discuss what it takes to implement a world class customer care journey.
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Remote work has created new avenues to engage with customers through digital channels.
In recent years contact centre’s of all sizes were forced to adopt hybrid work environments while simultaneously adapting to digital platforms and emerging technologies.
This event is the perfect opportunity for contact centre and customer care industries to come together and share their experiences from the recent year through interactive and engaging sessions.
Event Speakers
Key Topics On The Day
Create better digital experiences and enable selfservice
How contact centers can leverage AI without losing the human touch
Driving retention in a high turnover work force
Creating a Supportive Culture: Fostering Mental Health Awareness and Acceptance
Who Should Attend
- Head of Contact Centre
- Head of Customer Care
- Head of Customer Experience
- Head of Customer Service
- Head of Service Management
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Sectors
Retail
30%
Financial Services
40%
Hospitality
30%
Energy
20
Event Sponsors
