13 Feb, 2025
Contact Centre Summit NSW 2025
Doltone House - Darling Island
This summit aims to explore the role of contact centres and how to create better experiences for staff and customers in a changing digital landscape.
Delegates
Speakers
Sessions
The contact centre is transforming through the adoption of emerging technology
This summit will bring together senior contact centre leaders to discuss increasing customer service standards aligned with the evolving customer & employee needs.
The changing needs and expectations from the customer has pushed organisations to adapt and improve their operations. Along with the adoption of emerging technology, companies are raising the bar for customer service within their contact centre.
Balancing the demand for efficient, streamlined conflict resolution and self serviceability with the ever importance of human connection is a challenge for brands in order to win consumer loyalty.
