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Customer Experience Summit VIC
Thursday October 10th 2024
Metropolis Events, Melbourne
Event Overview
This summit will bring together an array of senior leaders to discuss what it takes to implement a world class customer experience journey.
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UNPACKING THE INNOVATION PATHWAY TO ENRICHED & CUSTOMISED CX
In the dynamic world of customer experience, businesses have embraced digital transformations and emerging technologies.
This conference offers a unique platform for professionals to collaborate and share insights on navigating the challenges and successes of the past year.
Through interactive sessions, attendees will explore turning customer experience into ROI for leadership, innovative strategies in customer care and fostering a community of forward-thinking professionals dedicated to delivering exceptional customer experiences in today’s evolving landscape.
Event Speakers
Key Topics On The Day
Demystifying CX Value: Turning Customer Experience into ROI for Leadership Buy-In
Practical AI Integration: Where and How Does it Fit Your Customer Journey
Humanising Digital Platforms: The Convergence of In-Person & Online Experience
Exploring Cutting Edge Innovations that Will Shape Tomorrow's Customer Experience
Who Should Attend
- Chief Customer Officers
- Heads of Customer Experience
- Heads of Digital Experience
- Heads of Customer Insight & Analytics
- Heads of Personalisation
- Heads of CX Technology
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Sectors
Financial Services
40%
Retail
30%
Government
10%
Others i.e. Telecommunication, Construction, Utilities, Hospitality
20%
Event Partners
