Customer Experience Summit NSW 2023

Doltone House - Hyde Park Sydney, NSW

Confirmed Speakers

Alex Genov

Head of Marketing Insights & Customer Research

Zappos USA

Natalie Fagg

Executive General Manager - Customer

Sydney Swans

David Pisker

General Manager - Geeks2U


Erin Turner

Director Experience Design


Neil Polles

Head of Customer Hub Experience


Alena Jang Croucher

Head of Customer Experience


About this Event

With markets becoming increasingly competitive & customers expecting a personalised experience across all touch points, ensuring an optimised and frictionless customer experience is more important than ever. 

The last couple of years has seen a massive increase in companywide buy in around CX design & implementation. Customer demand is constantly changing and increasing, especially with digital accessibility 24/7 becoming the standard. Delivering an outstanding customer experience is no longer optional, it’s an essential differentiator for businesses, that can deliver a significant competitive advantage. 

The 2023 Customer Experience Summit will bring together senior leaders from leading organisations to discuss strategies on how to enhance the customer experience and get continuous executive buy in for improved customer satisfaction and business outcomes. 

Who Attends

  • Chief Customer Officer
  • Heads of Customer Experience
  • Heads of Customer Service
  • Heads of Contact Centres
  • Heads of Digital
  • Heads of Marketing


Doltone House, Hyde Park, 3/181 Elizabeth St, Sydney NSW 2000
Date: Apr 5 2023 Time: 8:30- 17:00