Contact Centre Summit NZ 2023

Hilton Auckland, NZ

Current Speakers

Bridgette Dalzell

GM Customer Connection Hubs


Nicola Dorward

Executive Manager, Consumer Sales and Service


Bryan Middleton

GM Outstanding Customer Experience

Contact Energy

Liza Gunn

GM Customer Service & Continuous Improvement

NZ Post

Max Ashton

Head of Service


Michael Hobbs

Head of Claim Approvals

Southern Cross Health Society


As customer expectations change faster than ever, it may feel difficult to pin down which key digital customer experience trends should be priorities for businesses. Customers seeking contact with their service provider these days expect to be met in the way they prefer to contact the business whether it being on their mobile app, phone call, chat or in person.

Therefore contact centres around the world are having to adapt quickly to customer needs, adopting new technologies and rethinking their strategies. 

The 2023 Contact Centre Summit NZ will bring together contact centre & customer care leaders from a variety of innovative organisations across Australia & New Zealand. Join us to explore the future of contact centres as the digital customer experience becomes the new standard 

Who Attends

  • Head of Contact Centre
  • Head of Customer Care
  • Head of Customer Experience
  • Head of Customer Service
  • Head of Service Management



Hilton Auckland, 147 Quay Street, Auckland CBD, Auckland 1010, New Zealand
Date: Jun 15 2023 Time: 8:30- 17:00