As customer expectations change faster than ever, it may feel difficult to pin down which key digital customer experience trends should be priorities for businesses. Customers seeking contact with their service provider these days expect to be met in the way they prefer to contact the business whether it being on their mobile app, phone call, chat or in person.

Therefore contact centres around the world are having to adapt quickly to customer needs, adopting new technologies and rethinking their strategies. 

The 2023 Contact Centre Summit NZ will bring together contact centre & customer care leaders from a variety of innovative organisations across Australia & New Zealand. Join us to explore the future of contact centres as the digital customer experience becomes the new standard.  

• Head of Contact Centre
• Head of Customer Care
• Head of Customer Experience
• Head of Customer Service
• Head of Service Management